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Comply
Australian Consumer Law explainers for the front desk: ask for a written quote, approve extras before you do them, invoice the breakdown. AAAA and ACCC both state that independent logbook servicing does not void a manufacturer warranty by itself.
Step 1
Wherever possible give a written quote or estimate that names the job, parts, labour, and GST. Customers can ask for this — treat it as the default, not a favour.
Step 2
If the job grows (seized bolt, extra pad, second caliper), stop and get a yes on the extra lines. A portal approval or signed variation beats a surprise invoice.
Step 3
The finished invoice should still split parts, labour, GST, and any statutory fees. “Repair — $1,840” is how disputes start.
Step 4
AAAA and ACCC both state that a vehicle owner is not required to use a franchised dealer to keep manufacturer warranty, provided the work meets the manufacturer's specification and is recorded. Keep the stamp, the parts used, and the oil spec.
Step 5
ACL consumer guarantees (acceptable quality, due care and skill, fit for purpose) apply to the repair itself. A warranty stamp is not a licence to skip them.
Australian Consumer Law covers acceptable quality, due care and skill, and fit for purpose on the repair itself. Write the estimate, approve extras, invoice the breakdown. NSW adds the Motor Dealers and Repairers Act 2013 (repairer licence classes; dealer Form 5 if you also sell cars). VIC typically wants an RWC on transfer. QLD wants a Safety Certificate and, for dealer used sales, Form 3 damage disclosure. The Motor Vehicle Service and Repair Information Sharing Scheme (MVIS) requires manufacturers to offer independents the same service information they give affiliates. It does not authorise scraping an OEM EPC.
Explainer, not legal advice. State motor-trader rules still apply on top of the ACL.