MSA exhibit
Service levels
2026.2-draft · updated 21 August 2026
How we talk about availability and support during early access. No published uptime percentage. No credits until a measured SLO exists.
Status page
/status is an honest label page (Live / Partial / Stub / Dry-run). It is not a multi-region status mesh and not a contractual dashboard.
Support
Email during business days 09:00–17:00 AEST. Severity targets (first response, not resolution): S1 next business day, S2 two business days, S3 five, S4 best effort. Not on-call for Starter/Growth.
Credits
No service credits apply until we publish a measured SLO with evidence. Enterprise may negotiate a custom exhibit — still not an invented uptime number.
Maintenance
We may take the demo garage or a named environment down for seed resets and deploys. Shop tenants on a paid term will be notified on /status where practical. Shared demo load is excluded.
Contact
Questions: [email protected] or the contact form.