Real results from real workshops

The challenge

The invoicing process at Metro Motors was fragmented — technicians wrote job notes on paper, an admin staff member transcribed them into a spreadsheet, and invoices were manually generated each afternoon. Errors and omissions were costing 2–3 hours of rework per week.

The solution

Workshop Wrench replaced the paper workflow end-to-end. Technicians complete digital repair orders on a tablet; approved estimate lines flow directly into the invoice with correct GST treatment. The afternoon invoicing batch now takes under 20 minutes.

Key results

The challenge

Car count was flat, but the team felt permanently busy. Estimate approvals required multiple phone calls per job, no-shows were running at around 15%, and there was no systematic way to follow up with customers due for a service.

The solution

Automated SMS reminders cut the phone tag cycle, and customer portal estimate approval lifted authorisation rates from 61% to 84%. Automated service reminders at 3- and 6-month intervals brought back lapsed customers without extra admin work.

Key results

The challenge

The owner had tried two other workshop software systems and abandoned both within three months due to complexity and poor local support. With 8 bays and a mix of tyre fitting and mechanical work, the team needed a system that techs would actually use.

The solution

Workshop Wrench was configured for their split mechanical/tyre workflow in a single onboarding session. A parallel-run period of 5 days let the team learn the system without disrupting operations. By day 7, paper job cards were gone.

Key results