Role templates
Owner command centre, tech bay view, advisor front desk, and finance-focused layouts — start from a template, then rearrange.
Loading
How it works
From repair order to visible trend — four steps
KPIs calculated automatically from job data — ARO, efficiency, deferred revenue, and AR aging with formulas you can read.
- 01
Data collected from ROs
Every closed repair order contributes labour hours, parts revenue, and invoice totals to the analytics engine. No manual data entry required.
- 02
KPIs calculated
ARO, efficiency %, deferred revenue, and AR aging are calculated automatically using transparent formulas you can inspect and defend.
- 03
Targets set
Owners set KPI targets per metric — ARO target, efficiency threshold, acceptable AR aging. The dashboard shows red/amber/green against each target.
- 04
Trend visible
Rolling 8-week trend charts show whether each KPI is improving or degrading. Spot seasonal patterns and coaching opportunities before they become problems.
Modular canvas
Dashboard story: templates, widgets, attention
Built as a composable owner surface — not a fixed report PDF. Role defaults get you productive; the catalog lets each shop rearrange for its week.
Widget catalog
Open jobs, ARO, deferred $, AR, board mix, tech efficiency, deferred-by-area, and attention lists from a shared domain catalog.
Resize & reorder
Drag-and-drop canvas with size hints so the Monday meeting surface matches how your shop actually runs.
Attention → action
Blocked ROs and high-priority jobs sit next to the metric that made them visible — not a vanity chart alone.
Weekly owner briefing
Plain-language digest in reports (in-app first). SMTP remains mock until a keyed mail provider. Not Connected BI.
Live + mock hybrid
What is live, partial, or still roadmap
Series and widgets report maturity with status labels. Integrations and incomplete charts never use Connected for stubs or mock fills.
Owner KPI summary
LiveOpen jobs, awaiting auth/parts, ready, AR, revenue MTD, ARO, deferred opportunity — tenant-scoped from live board and invoice state.
Needs-attention list
LiveJobs that need a human decision, derived from board stage and urgency — bridges metric to RO.
Modular layout canvas
Live+Widget catalog, role templates, and layout editing in the app. Server-persisted layouts deepen as W5 ships; offline/local fallback remains honest.
Chart & trend series
PartialNamed series (revenue, board mix, efficiency, deferred area, …) return source: live | mock | hybrid. UI can badge maturity — we do not pretend full warehouse BI.
Documented KPI formulas
LiveARO, car count, efficiency-style metrics live in @wrench/domain — marketing and product share the same language.
Weekly owner digest
Live+In-app briefing of stall-risk, deferred $, and blocked jobs. Email copy is SMTP mock. Heuristic — not a guaranteed Friday email product.
External BI / warehouse export
RoadmapMetabase-class warehouse and long-horizon fact tables are out of band — not claimed as Connected today.
Trust the number
KPI formulas owners can defend
Thin-margin shops die on unbilled labour, weak ARO, and invisible deferred work. Metrics map to how you run the floor.
- ARO
Average repair order — typically sales ÷ car count. We document the definition used in product rather than a black-box score.
- Deferred $
Open declined or deferred estimate value still recoverable — so "no" work is not forgotten sticky notes.
- Board mix
Open jobs by stage (inspection, awaiting auth, waiting parts, ready) so throughput bottlenecks are visible.
- Labour efficiency path
Deepens as job-linked timers are used — Partial until clock adoption makes the series trustworthy.
Deeper theory: KPI resources · Workshop KPI software · Owner KPI process
Your attention list, live. Overdue promises, jobs stuck in limbo, deferred revenue — no hunting through spreadsheets.
FAQ
Questions buyers actually ask
Structured for humans and search. We update when ship status changes.
Is the analytics dashboard fully live?+
Core KPI summary tiles and attention lists are live from tenant data. Chart series are a live + mock hybrid: each series can report source live, mock, or hybrid. We label maturity instead of claiming Connected warehouse analytics.
What is ARO?+
Average repair order — typically sales divided by car count. Definitions vary slightly by shop; Workshop Wrench documents the formula in domain theory so owners can defend the number in a Monday meeting.
Can I customise widgets by role?+
Yes — start from owner, tech, advisor, or finance templates, then add, remove, resize, and reorder widgets. Multi-device server layouts continue to harden in the analytics wave.
Do you market stubs as Connected?+
No. Integrations and incomplete series use Live, Live+, Partial, Stub, Dry-run, Planned, or Roadmap — never Connected for stubs or mock fills.
See live KPIs on the demo board
Log in as [email protected], open the dashboard, and rearrange widgets. Chart source labels show what is live vs mock — no Connected theatre.
Related features
See all features →Labour Efficiency
Flag hours vs clock hours — know if you're losing money on every job.
→Invoicing & GST
AU-compliant tax invoices that feed into revenue analytics.
→Retention Scoring
Active / At-Risk / Lapsed scoring surfaced on the owner dashboard.
→Repair Orders
Every RO feeds the analytics engine with live job data.
→