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Owner · profit theory
LiveRun the shop from KPIs you can explain
Thin-margin independents die on invisible waste: unapproved work, idle bays, unbilled labour, late AR. Dashboards only help when formulas are honest and tied to board reality.
Primary persona: Owner / GM
The problem
What breaks without this process
Vanity charts that do not map to ARO, efficiency, or cash train owners to ignore the product.
Why it matters
Rationale — profit, risk, and shop floor truth
- 01
Profit ≈ car count × ARO × margin − waste — software should surface each lever.
- 02
Attention lists convert dashboard anxiety into next actions on real ROs.
- 03
Documented formulas in domain package prevent “trust me” metrics.
- 04
Deferred $ makes declined work a managed pipeline.
Proof from the live demo
Real UI — not a pitch mockup
Captured from the seeded multi-tenant demo. Open the same surface with demo credentials.
live demo capture
live demo capture
Stage sequence
Step-by-step use case
Each stage lists the action, the business why, and the intended outcome. This is how we implement and test the product — not marketing fiction.
- 01
Open owner home
Action
Dashboard loads open jobs, AR, ARO framing, deferred opportunity, attention items.
Why this stage
Morning management starts with exceptions, not raw tables.
Surface: DashboardOutcome: Exception view - 02
Drill into blockers
Action
Jump from attention item to board/RO (auth waits, parts waits, aging WIP).
Why this stage
Metrics without navigation are theatre.
Surface: BoardOutcome: Action taken - 03
Coach labour & ARO
Action
Use efficiency/productivity framing and declined-line patterns in advisor huddles.
Why this stage
Behaviour change needs shared numbers staff can understand.
Surface: Reports / KPIsOutcome: Coaching loop - 04
Protect cash
Action
Review AR and issued-unpaid invoices; push collection workflows.
Why this stage
Revenue is not cash until collected.
Surface: InvoicesOutcome: Cash discipline
Related search intent
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