FAQ
Pricing questions shops actually ask
- How do I try Workshop Wrench?
- Request a live demo at /demo. We issue a signed access desk for the seeded garage. No card required.
- How do I change plan later?
- App → Settings → Manage subscription. SaaS billing portal is stub without Stripe keys; live Customer Portal when keys are configured. Separate from shop invoice pay links.
- Are card payments and text-to-pay fully live?
- Payment records on RO invoices are live. Hosted Stripe Checkout for shop invoices is stub without keys and live when configured. Portal/text-to-pay path is expanding — not marketed as full US-style packaging today.
- Per user or per location?
- Base fee includes sites: Starter 1, Growth 1, Scale 5. Extra site on Growth is USD $99/mo. Extra site on Scale (after the five included) is USD $79/mo. Starter does not sell extra sites — move to Growth or Scale. Enterprise is a quote.
- When should we pick Growth vs Scale?
- Stay on Growth for one roof (or a second roof at USD $99/mo) and under ~10 logins. Three or more sites is cheaper as Scale ($449 includes five). Scale also unlocks HQ roll-up, stock transfer, advanced RBAC, webhooks, and Xero dry-run.
- Can we export our data?
- Yes. OpenAPI is live. Accounting export toward Xero is dry-run (gated live path) on Scale+ — books of record stay in Xero/MYOB.
- What about SMS costs?
- SMS is mock by default; Twilio when provider keys are set. Plan quotas and packs will be shown at checkout — no silent overage surprises.
- Why is Process Studio on Growth if the UI is roadmap?
- The entitlement is published so packaging is transparent. Domain state machines and audit already enforce transitions; the authoring UI is explicitly roadmap — see Process Studio status.
- Why USD $149 / $299 / $449 instead of matching MechanicDesk?
- We publish USD list in the US mid-band because the product is a shop OS (board, line-level portal, GST invoices, tablet packs, book iframe) — not a cheap Xero-adjacent diary. AU incumbents undercut us in AUD; that is called out on this page. We will not win a price war against $85–150 seats.
- What do competitors often gate that you keep on Starter?
- Job board, repair orders, customers/vehicles, estimates, invoices, the six tablet packs, email/print, and the public book iframe stay on Starter. Growth unlocks DVI, payments entitlement, SMS pack (form links stop skipping), time clock, and KPIs.