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Automatic capture from declined lines
When a customer approves part of an estimate and declines the rest, every declined line becomes a deferred work item — automatically. No extra steps for the advisor.
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Revenue recovery
The average workshop has $8,400 in open deferred work sitting in estimates right now. Workshop Wrench turns every declined line into a recoverable queue — not a sticky note.
The problem
What happens today
The real cost
For a workshop doing 10 cars per week, the average deferred value per car is $840. Over one month that's $8,400 in jobs already written but not yet converted.
With a structured digital follow-up, workshops recover 15–25% of deferred value per quarter. On $8,400 that's $1,260–$2,100 per quarter from work you already identified.
The maths
$8,400
Open deferred value
10 cars/week · $840 avg deferred/car · 1 month
15–25%
Recovery rate
Per quarter with digital follow-up vs 2–5% manual
$1,260–$2,100
Quarterly recovery
From work already written, just not yet converted
How it works
Technician recommends 4 items. Advisor builds the estimate in Workshop Wrench with line items and photos from the DVI.
Customer approves 2 items and declines 2. Workshop Wrench captures the declined lines instantly into the deferred work queue — nothing falls through the cracks.
Advisor sees the queue, selects a high-value item, clicks send. Customer receives a follow-up with their specific deferred item and a booking link. Job rebooked.
Full flow
Features
When a customer approves part of an estimate and declines the rest, every declined line becomes a deferred work item — automatically. No extra steps for the advisor.
The recovery queue ranks jobs by dollar value and days since decline. Your service advisor opens the app and sees the highest-leverage calls at the top.
One-click sends a personalised follow-up to the customer with a direct booking link. No copy-pasting, no phone tag — the customer books from their phone.
See which deferred jobs convert, which advisors close best, and what the average recovery lag is. Gives you data to coach against.
The customer sees their deferred items when they log into the portal. Transparent, trust-building, and another recovery touchpoint you get for free.