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Customer portal
The approval your advisor doesn't have to chase
Send a portal link after inspection. Customer approves, declines, or defers individual estimate lines from their phone. The job board updates instantly.
How it works
From inspection to approval in three steps
No customer accounts. No phone calls. Written approval before you touch the car.
- 01
Inspect & estimate
Tech completes DVI. Findings convert to estimate lines on the repair order.
- 02
Send portal link
Advisor sends the customer a secure link via SMS or email. No account creation required.
- 03
Customer approves from phone
Customer sees each line item with cost. Approves, declines, or defers. Signature optional. Board updates in real time.
Capabilities
What ships in the portal today
- Line-level approve/decline/defer (not all-or-nothing)
- No customer login required (token-based secure link)
- Digital signature capture
- Portal updates the repair order stage automatically
- Deferred work tracked and surfaced in future visits
Why it matters for your ARO
Phone approvals average 47 minutes of follow-up per job. Portal approvals average under 23 minutes — and customers approve more work because they see the itemised cost.
See the portal in action
Live capture — not a mockup
The portal runs on the same seeded demo garage. Request access to approve estimate lines yourself.
live demo capture
live demo capture
live demo capture
live demo capture
See customer portal in the live demo
Walk the full flow — DVI findings to portal approval to invoice — in 30 minutes.